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Create a Stunning Picture to Fuel Our Amazing Illustration Of Your Lovely Pet. Make sure it’s a bright, and high-quality picture.
We’ll craft a beautiful illustration of your dog, preserving every cherished moment you shared, so you can always remember them.
The process of creating the custom illustration of your pet typically takes 3-5 business days. Our talented artists pay careful attention to detail to ensure the illustration captures the unique characteristics of your pet.
Yes, we understand the importance of customer satisfaction. Once the illustration is created, we will provide you with a digital proof for your review. You will have the opportunity to review and approve the illustration before it is printed. We want to ensure that you are happy with the design before proceeding with production.
After you approve the illustration, the production and shipping process usually takes an additional 3-5 business days. Our goal is to get your product to you as quickly as possible while maintaining the highest quality standards.
We strive to provide the highest quality personalized pet mugs, and customer satisfaction is our top priority. We only offer refunds for defects or errors on our part, such as printing mistakes or damaged products during shipping. If you encounter any issues with your mug, please reach out to our customer support team, and they will assist you in resolving the matter.
Please note that due to the personalized nature of the product, we are unable to offer refunds for customer-provided photos that do not meet our quality requirements or for customer dissatisfaction with the likeness of the illustration, as long as the illustration accurately represents the provided photo.